Frequently Asked Questions (FAQ)
1. What are the delivery times and costs?
Delivery times vary depending on the destination:
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Metropolitan France : between 3 and 6 working days
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Europe : generally between 3 and 8 working days
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International : 7 to 15 working days , up to 3-4 weeks for certain bulky or made-to-order products
Each order is shipped from a European warehouse. You will receive a confirmation email with a tracking number upon shipment.
💡 Delivery times may vary slightly depending on the brand and time of year.
Shipping costs vary:
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From €9.99 for Europe
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Free from 100 € of purchase
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Calculated automatically at checkout
2. Do you offer free delivery?
Yes, delivery is free for purchases over €100 , regardless of the destination in France or Europe.
Below this amount, delivery costs are indicated at checkout according to the product category and the country of delivery.
3. Can I return an item if I change my mind?
Of course. You have 30 days from receipt of your order to notify us of a return.
For the return to be accepted:
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Items must be unused
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In perfect condition , in their original packaging
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With all tags still attached (if applicable)
Return shipping costs may be your responsibility, except in the case of defective products. We'll guide you every step of the way; simply contact us via the form or email.
4. What are your products made of?
We carefully select brands and manufacturers who use natural, sustainable and ethical materials .
Here are some examples:
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European linen, certified organic cotton
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Solid wood from sustainably managed forests
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Alpaca or merino wool
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Handcrafted ceramics, natural vegetable wax
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High quality vegan faux leather
Each item is designed to last and respect both the environment , manufacturing conditions and timeless design .
5. What payment methods do you accept?
We accept the following payment methods:
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Bank card : Visa, Mastercard, American Express
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PayPal
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Apple Pay and Google Pay
All transactions are secured via an SSL encrypted connection. You can order with confidence.
6. How can I contact you if I have a problem or question?
We are available to answer all your requests:
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By email : contact@le-minimaliste.com
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Via the contact form accessible from the site menu
⏱️ We do our best to respond within 24 to 48 business hours .
7. Are your products guaranteed?
Yes, all products offered in our store come with a 2-year warranty against manufacturing defects.
If you notice a quality issue, contact us with a photo and description of the problem – we will take action quickly.
8. Do you have gift cards?
Absolutely. Our digital gift cards are available from €25 up to €200, making them easy to give.
They are sent by email and can be used throughout the store, with no expiration date.
9. How can I stay informed about your new products and promotions?
Nothing could be simpler: subscribe to our newsletter at the bottom of the page.
You will receive:
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A 10% off welcome promo code
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New products in preview
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Decor and lifestyle inspirations
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Exclusive offers reserved for our community
If you have any further questions, our team is here to help.
🤍 Thank you for your trust and welcome to the world of Authentic Minimalism .